Privacy Policy
Effective Date: May 22, 2025
Spark and Clean (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.sparkandclean.co.za or use our services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us, book a service, or fill out forms on our website, we may collect your name, email address, phone number, physical address, and other details you provide.
- Non-Personal Information: We may collect data about your visit, such as your IP address, browser type, device information, pages visited, and time spent on our website, through cookies and similar technologies.
- Payment Information: If you make payments through our website, we collect payment details (e.g., credit card or bank account information) via secure third-party payment processors. We do not store your payment information directly.
2. How We Use Your Information
We use your information to:
- Provide and manage our cleaning services.
- Process bookings and payments.
- Communicate with you about your bookings, inquiries, or promotional offers (with your consent).
- Improve our website and services by analyzing usage data.
- Comply with legal obligations under the Protection of Personal Information Act (POPIA) and other applicable laws.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Third parties who assist us in operating our website, processing payments, or delivering services (e.g., payment gateways, hosting providers).
- Legal Authorities: When required by law or to protect our rights, property, or safety, or that of others.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. We may use:
- Essential Cookies: Necessary for the website to function.
- Analytics Cookies: To understand how visitors interact with our website.
- Marketing Cookies: To deliver personalized advertisements (with your consent).
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
6. Your Rights Under POPIA
As a South African resident, you have the following rights under POPIA:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Objection: Object to the processing of your information for certain purposes, such as direct marketing.
- Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise these rights, contact us at info@sparkandclean.co.za.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites.
8. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Spark and Clean
Email: info@sparkandclean.co.za
Website: www.sparkandclean.co.za